Due to the impact of COVID-19, we have many employees working
remotely. To contact Customer Service, please email us at and we will get back to you as
soon as possible. Thank you for your support.

Adobe Acrobat Reader is not set up to enable 3D content by default.  To open your 3D PDF you must do the following:

Go to Edit > Preferences > 3D & Multimedia and then select the Enable playing 3D content checkbox.

Your 3D PDF will now open automatically.